Support
Write to support@relyqr.com and a person replies within one business day.
Will my printed codes keep working?
Yes. Codes keep working on every plan, even if you stop paying. Only editing and analytics change with your plan.
How do I change where a code goes?
Open the code in the app or web app and tap its destination. The printed code stays the same.
How do I cancel or restore a subscription?
Bought in the app: cancel in your App Store or Google Play account settings, and to restore on a new phone, open the paywall in the app and tap Restore purchases. Bought on relyqr.com: use the link in your Paddle receipt, or sign in at customer-portal.paddle.com with the email you paid with. Refunds follow our refund policy at relyqr.com/refunds.
How do I delete my account?
In the RelyQr app or at relyqr.com/app, signed in: Account, then Delete account. You have 30 days to change your mind: sign in again and choose Keep my account. After 30 days we delete your account: your name, email, sign-in and team memberships. In teams only you belong to, we also delete your codes’ content and destinations, folders, tags and scan statistics, and your codes show a neutral “no longer active” page. Codes in a team you share with others stay with that team. A paid subscription is cancelled separately, in the App Store, Google Play or Paddle. Can’t sign in to do it? Email support@relyqr.com from your account’s email address and we’ll delete it for you.
I lost my authenticator app
Email support@relyqr.com from your account’s email address. Once we’ve confirmed it’s you, we turn two-step verification off so you can sign in with Apple or Google again, then you can set it up on your new phone. Keeping the setup key somewhere safe lets you skip this.
A code looks suspicious
Tap “Report this code” at the bottom of its page, or write to us with the link.